Return Policy
Thank you for shopping at Punarvikas. We are dedicated to providing you with high-quality Indian ethnic wear and a seamless shopping experience. In the event that your order arrives damaged or incorrect, we offer a refund or exchange under the specific conditions outlined below.
1. Return & Exchange Window
- We accept returns and exchanges within 5 days of the delivery date.
- All requests must be submitted within this timeframe; requests made after 5 days will not be eligible for processing.
2. Eligibility for Refund or Exchange
- Damaged or Incorrect Items: If a product is received damaged or if the wrong item is delivered, a full refund will be issued or an exchange can be arranged.
- Exclusions: Refund or exchange applies only to wrong or damaged products. We do not provide refunds or exchanges based on size, color, or design preferences.
3. Product Condition
- Products must be unused, unwashed, and unaltered.
- Items must be returned in their original packaging with all tags and labels intact.
- Any product showing signs of wear or use will be disqualified from the return process.
4. Mandatory Proof (Unboxing Video)
To maintain transparency and process your claim quickly, we require:
- A proper, unedited unboxing video from start to finish.
- The damage or the incorrect product must be clearly visible in the video.
- Note: Claims submitted without a valid unboxing video will not be accepted under any circumstances.
5. Non-Returnable Items
- Items purchased during a sale or clearance event (unless they arrive damaged or incorrect).
- Items without original tags or packaging.
- Items that have been altered or customized.
6. Return & Refund Process
- Request Approval: Contact us within the 5-day window at punarvika@gmail.com or via WhatsApp at +91 8555097326. Include your order number, reason for return, and the mandatory unboxing video.
- Review: Our team will review your proof and respond within 2 business days.
- Return Shipping: If approved, we will provide instructions for the return. Shipping costs are the responsibility of the customer unless the return is due to our error (damaged/wrong product).
- Processing: Once the returned product is inspected and approved, a refund will be initiated to your original payment method within 5 business days, or your exchange item will be dispatched.
7. Important Notes
- Refunds or exchanges will not be accepted without valid unboxing proof.
- All decisions regarding the eligibility of a return are at the sole discretion of Punarvikas.
- This policy is effective as of April 20, 2026, and is subject to change without prior notice.
8. Contact Us
For any queries or assistance regarding your order, please reach out to us:
- Email: punarvika@gmail.com
- Phone/WhatsApp: +91 8555097326
- Location: Bangalore, India